Returns Policy

✔️ Find Your Perfect Fit

We want you to absolutely love your purchase. If something isn’t quite right, we offer easy 14-day returns on most items, so you can exchange for a different size or style.

To begin a return, simply follow the Start Your Return link at the bottom of this page.

If you need help with sizing before purchasing, our team is always happy to assist. Please contact admin@alohra.com.au.

📦 Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request must be made within 14 days of receiving your order
• Items must be unworn, unwashed and in original condition
• All tags and original packaging must be intact
• Hygiene seals must remain intact
• Undergarments must be worn when trying on swimwear

Items that do not meet these conditions may not be approved for return.

💳 Store Credit

Approved returns will receive store credit issued to your customer account.

Once processed:

• You will receive an email confirmation once the credit has been applied
• The credit will appear as a payment option at checkout
• The credit can be used toward any future purchase

🚚 Return Shipping

Returns are not free, and customers are responsible for return shipping costs and tracking.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items sent without tracking.

🚫 Non-Returnable Items

The following items are not eligible for return:

• Sale or clearance items ( any item with a discount excludes discount codes )
• Items purchased during final sale promotions
• Gift Cards

If you are unsure about sizing before purchasing, please contact admin@alohra.com.au and our team will be happy to assist.

⚠️ If Your Return Is Not Approved

If your returned item does not meet our return requirements, our team will contact you to arrange shipping the item back to you.

Return shipping costs for these items will be paid by the customer.

🔁 How To Start A Return

To begin your return, please use the return portal below.

If you experience any issues accessing the portal, please contact admin@alohra.com.au and our team will assist you.

Order Cancellations

Once an order has been placed, we are unable to cancel or provide refunds prior to dispatch.

In some cases, a store credit may be issued instead, which can be used toward a future purchase.

All pre-order items follow the same policy.

Start Your Return

Please follow the link below to start your return:

https://shopify.com/58765902009/account

If the link does not work or you have an older account, please contact admin@alohra.com.au and our team will assist you.