🌍 Global Shipping & Delivery

No Hidden Fees — Duties & Taxes Included

We ship worldwide and all duties and taxes are included at checkout.

This means no surprise import fees, customs charges, or additional costs when your order arrives.

The price you see at checkout is the final delivered price to your door.

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✈️ Free EXPRESS International Shipping

We offer Free Express Shipping when your order reaches the following thresholds:

Orders below the free shipping threshold will have shipping calculated at checkout based on location and parcel size.

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🇦🇺 Australia Shipping

• Free Standard Shipping: Orders over $150 AUD
• Standard Shipping: $10 AUD (orders under $150)
• Express Shipping Upgrade: $20 AUD (clothing orders)

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🚚 Delivery Timeframes

Order Processing

Orders are typically packed and dispatched within 1–3 business days.

Australia

• Metro Areas Standard: 2–5 business days (average)
• Regional Areas Standard: 3–10 business days (average)
• Australia Wide Express: 1–4 business days (average)

International

• USPS Standard: 5–9 business days (average)

• USPS Express: 3–6 business days (average)

• DHL Express: 2–4 business days (average)

Delivery times may vary depending on location, customs processing, and seasonal demand.

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📦 Tracking Your Order

Once your order has been packed and shipped you will receive an email containing:

• Your tracking number
• A tracking link via Shippit

Please allow up to 24 hours for tracking to activate in the courier system.

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🚪 Missed Deliveries

If you are not home during delivery:

• The courier will contact you via SMS or email with redelivery options.
• You may also choose collection from your nearest depot or pickup point.

Additional courier redelivery fees may apply in some cases.

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📮 PO Box Deliveries

PO Boxes are available for small satchel shipments only within Australia

Larger parcels must be delivered to a residential or business address.

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📦 Split Shipping

If you require your order to be split across multiple shipments, this can be arranged.

Additional shipping fees may apply depending on location and product size.
Please contact us prior to ordering if you require split delivery.

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⚠️ Delivery Delays

While we aim to dispatch orders quickly, delays may occasionally occur due to:

• Incorrect shipping information
• Payment verification requirements
• Extremely high product demand
• Courier delays during peak periods

If there are any issues with your order, our team will contact you directly.

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🔁 Refused or Returned Deliveries

If a parcel is refused, unclaimed, or returned to us due to failed delivery attempts, the order will be returned to us and original shipping costs may be deducted from any refund or store credit issued.

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💌 Need Help?

If you have any questions regarding shipping or delivery please contact:

admin@alohra.com.au

Our team aims to respond within 24 hours.