To qualify for a change-of-mind return, all of the following conditions must be met:

• Return request submitted within 14 calendar days of receiving your order
• Once authorised, return must be lodged within 7 calendar days
• Items must be unworn, unwashed, unused and in original resaleable condition. A brief, careful indoor try-on is permitted.
• All original tags, protective seals and hygiene stickers must remain attached, intact and untampered with
• Items must be free from stains, bodily fluids, makeup, fake tan, deodorant, perfume, smoke, body oils, pet hair, dirt, unpleasant odours and signs of use
• Each item must be returned in its correct original Alohra product bag with all components
• Items returned must match the products registered in your return request
• Item must not have been purchased as Final Sale (see Section 4)

These conditions apply to voluntary change-of-mind returns and do not limit applicable statutory consumer rights.

Swimwear — Bikini Tops, Bottoms & One-Pieces

• Must be tried on over clean underwear
• Hygiene seals must remain completely intact, in original position — not removed, repositioned or reapplied
• Garment including crotch area, lining and hygiene seal must be completely free from stains, bodily fluids, discharge, marks or other signs of use
• Must not have been worn for swimming, sunbathing or any activity beyond a brief indoor try-on
• All original tags, removable components and packaging must be included

Clothing — Linen, Dresses & Activewear

• Returned in original unworn, unwashed condition
• May be carefully tried on indoors only
• Free from makeup, fake tan, deodorant, perfume, stains, stretching, damage and odours
• Original tags and packaging must remain intact
• Activewear must be tried on over clean underwear

Outerwear & Loungewear

• Unused, unworn beyond a brief indoor try-on, and unwashed
• Must not show signs of outdoor use, staining, damage or contamination
• All original tags, accessories and packaging must be included

Robes, Blanket Hoodies & Throws

• Completely unused, unwashed and in original condition
• Free from pet hair, body oils, stains, odours and signs of use
• All original tags, ties, accessories and packaging must be included
• Items showing evidence of sleeping, lounging or everyday use will not qualify

All approved voluntary returns are issued as Alohra store credit (except where law requires a different remedy).

Once received, inspected and approved:

• Store credit applied to the customer account associated with your original order
• Email confirmation sent once credit is issued
• Credit available as a payment option at checkout when signed in
• Credit calculated on the amount actually paid after any discounts
• May be used toward any future eligible purchase

Need Another Size or Style?

We recommend placing a new order using your available store credit once your return is processed. We do not reserve replacement stock while returns are in transit. Original shipping charges are not included in store credits unless required by law.

Full-Priced Items With Discount Codes

Products listed at full retail price before any discount code is applied remain eligible for return if they meet all other requirements. Store credit reflects the actual discounted amount paid.

This includes items discounted by: manual codes entered at checkout, automatically applied codes or checkout promotions, other promotional codes applied to full-priced products.

Final Sale Items — NOT Eligible for Return

Any product already marked down from its original price before an additional discount code is applied is considered Final Sale and is NOT eligible for voluntary return.

This includes: products displaying a reduced or sale price, clearance and permanently marked-down products, items advertised as Final Sale, products with an existing markdown before any further discount.

Also Excluded From Voluntary Returns

• Gift cards
• Items that fail return eligibility or hygiene requirements
• Items expressly identified as non-returnable before purchase

Note: These exclusions do not affect rights under Australian Consumer Law. Additional statutory cancellation rights may apply to UK and EU orders.

Return postage for voluntary returns is the customer's responsibility.

• Use a tracked postal or courier service (strongly recommended)
• Retain your tracking number until your return is finalised
• Pack each item securely in its correct original Alohra product bag with appropriate outer packaging
• Return to the address provided in your return instructions
• Do not send unregistered or unauthorised returns without contacting our team first

Alohra cannot process returns that do not reach our warehouse. If your return is lost in transit, contact your shipping provider with your tracking information.

International returns: customers are responsible for return postage except where otherwise required by law.

Every returned item undergoes a quality and hygiene inspection before store credit is issued.

Common Reasons for Rejection

• Stained or soiled swimwear, including contamination of the crotch area or hygiene seal
• Removed, damaged, repositioned or tampered hygiene seals
• Signs of washing, wearing, use or damage
• Makeup, fake tan, perfume, deodorant, pet hair or other contamination
• Missing tags, incorrect product bags or missing original components
• Items that do not match the approved return request

What Happens if Rejected?

Our team will contact you by email. You will have two options:

Option 1 — Have the Item Returned to You

• Australian return-to-customer shipping: $10.00 AUD
• International: quoted at applicable postage cost
• Return shipping must be arranged and paid before dispatch.

Option 2 — Authorise Disposal

Written authorisation to dispose of the rejected item at no charge.

Unclaimed items: We will issue written notice allowing at least 21 calendar days to resolve. After this period, items may be disposed of where legally permitted.

Partially approved returns: Store credit issued for approved items only. Rejected items follow the process above.

If your item is faulty, damaged, incorrectly supplied or not as described, contact admin@alohra.com.au with:

• Your order number
• Description of the issue
• Clear photographs where possible

Please contact us as soon as reasonably practical after discovering the issue.

Under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the problem. For a major failure, you may choose a refund or replacement.

Our standard 14-day return window, hygiene requirements, Final Sale exclusions and store-credit-only policy do not override applicable statutory consumer guarantees.

Where a product fails to meet consumer guarantees, reasonable return shipping costs will be reimbursed as required by law.

We begin processing orders as quickly as possible to minimise dispatch delays.

Once an order has been placed, we cannot guarantee cancellations or changes to products, sizes, colours or delivery details before dispatch.

If you require assistance, email admin@alohra.com.au immediately with your order number.

Where a voluntary cancellation is accepted, we may offer store credit. We are not obliged to approve change-of-mind cancellations except where required by law.

Pre-Orders

• Purchased before stock is available for immediate dispatch
• Estimated dispatch dates are a guide and may change
• If we cannot supply within the agreed timeframe, we will provide the remedy required by law (which may include a refund)
• Once delivered, eligible pre-order products follow our usual return conditions

Customers are responsible for ensuring all delivery information is accurate and complete.

A $15.00 AUD Return-to-Sender fee applies if a parcel is returned due to:

• Incorrect or incomplete delivery addresses provided at checkout
• Failure to collect from a Post Office, collection point or courier depot within the specified period
• Parcels refused by the recipient without an applicable statutory entitlement
• Unsuccessful deliveries resulting from inaccurate customer information

What Happens When Your Parcel is Returned?

Once received by our warehouse, our team will advise you of available options.

Where store credit is approved, the $15.00 AUD fee will be deducted from the credit. If you prefer redelivery, the fee and new shipping charges may need to be paid before dispatch.

Returned-to-sender parcels do not automatically qualify for a refund or store credit.

The fee applies only where the unsuccessful delivery is attributable to the customer and where the charge is permitted by law. If a parcel is returned due to an error by Alohra or our delivery provider, the fee will not apply.

United Kingdom & European Union

Where applicable, UK and EU consumers have a statutory right to cancel eligible online purchases within 14 days of receiving goods.

To exercise this right: notify us by email at admin@alohra.com.au, stating your intention to cancel and your order number.

You will generally have a further 14 days to return eligible goods after notifying us.

Eligible statutory cancellations will be refunded to the original payment method, including standard outward delivery charges where legally required.

Customers are responsible for return postage where permitted by law. Certain exceptions apply, including sealed goods unsuitable for return for health or hygiene reasons once unsealed. A deduction may apply for handling that reduces the value of returned goods.

Statutory cancellation rights may apply to discounted and sale items. Our Final Sale exclusions and store-credit-only policy do not override those rights.

Other International Destinations

Return arrangements in this policy apply subject to mandatory consumer protections in your jurisdiction. Nothing in this policy limits rights that cannot legally be excluded.

Fit and comfort are subjective and vary with individual body shape, proportions, sizing and personal preferences.

Understanding Individual Fit

Our products are designed to deliver specific features, but individual experiences will naturally vary.

Examples:

• Swimwear lift & support: individual bust shape, size, proportions and support requirements influence how a style fits and performs
• Coverage & silhouette: perceptions vary between individuals — a style that works for one customer may not suit another's preferences
• Apparel & loungewear: garment length, drape, structure and comfort vary depending on individual proportions

A product not meeting an individual's preferred fit does not automatically mean the item is faulty or fails consumer guarantees.

Change-of-Mind Examples (Not Automatically a Fault)

• Preferring more or less lift, shaping, compression or support
• Finding a garment more revealing, fitted or relaxed than personally preferred (where consistent with product description)
• Disliking how a style looks or feels on your body
• Preferring an alternative design or silhouette

Eligible change-of-mind returns are processed under our standard 14-day store credit policy.

Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies rights under the Australian Consumer Law. If a product is faulty, does not match its description, or fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as required by law.