RETURNS & EXCHANGES

Find your perfect fit. Love every piece.

We want you to feel confident in every Alohra purchase. If something isn't quite right, we offer 14-day change-of-mind returns on eligible items, with approved returns issued as store credit so you can find something you love.

To ensure a smooth and efficient process, please carefully review our return requirements before sending anything back.

14 DAYS TO REQUEST A RETURN | STORE CREDIT ON APPROVED RETURNS | CUSTOMER-PAID RETURN POSTAGE

START YOUR RETURN

1. Return Eligibility

To qualify for a change-of-mind return, all of the following conditions must be met:

• Your return request must be submitted within 14 calendar days of receiving your order.

• Once authorised, your return must be lodged with a postal or courier service within 7 calendar days.

• Items must be unworn, unwashed, unused and in their original, resaleable condition. A brief, careful indoor try-on is permitted.

• All original tags, protective seals and hygiene stickers (where applicable) must remain attached, intact and untampered with.

• Items must be free from stains, bodily fluids, makeup, fake tan, deodorant, perfume, smoke, body oils, pet hair, dirt, unpleasant odours and any other signs of use or contamination.

• Each item must be returned in its correct original Alohra product bag or product packaging, with all included components and accessories.

• The items returned must match the products registered in your return request.

• The item must not have been purchased as a Final Sale product, as outlined in Section 4.

Please ensure your items meet all requirements before posting them. All returns are subject to inspection and approval by our warehouse team.

An approved return request does not guarantee that an item will pass physical inspection.

These conditions apply to voluntary change-of-mind returns and do not limit applicable statutory consumer rights.

2. Product-Specific Return Requirements

To maintain our quality and hygiene standards, additional requirements apply to the following collections.

Swimwear — Bikini Tops, Bottoms & One-Pieces

For hygiene reasons, all swimwear must be tried on over clean underwear.

• Hygiene seals must remain completely intact, in their original position and must not have been removed, repositioned or reapplied.

• The garment, including the crotch area, lining and hygiene seal, must be completely free from stains, bodily fluids, discharge, marks or other signs of use.

• Items must not have been worn for swimming, sunbathing or any activity beyond a brief indoor try-on.

• All original product tags, removable components and packaging must be included.

IMPORTANT: Swimwear returned with a removed or tampered hygiene seal, staining, bodily fluids or other signs of wear will be rejected for a change-of-mind return, even if the item has subsequently been cleaned.

Clothing — Linen, Dresses & Activewear

All garments must be returned in their original, unworn and unwashed condition.

• Items may be carefully tried on indoors but must not have been worn for everyday use, exercise or other activities.

• Garments must be free from makeup, fake tan, deodorant, perfume, stains, stretching, damage and odours.

• Original tags and product packaging must remain intact.

• Activewear must be tried on over clean underwear and must be free from any signs of use or hygiene contamination.

Outerwear & Loungewear

This includes our sherpa pieces, waterproof coats and other outerwear or loungewear.

• Items must be unused, unworn beyond a brief indoor try-on, and unwashed.

• Garments must not show signs of outdoor use, staining, damage or contamination.

• All original tags, accessories and product packaging must be included.

Robes, Blanket Hoodies & Throws

For hygiene and quality reasons:

• Items must be completely unused, unwashed and in their original condition.

• Products must be free from pet hair, body oils, stains, odours and other signs of use.

• All original tags, ties, accessories and supplied product packaging must be included.

Items showing evidence of sleeping, lounging or everyday use will not qualify for a change-of-mind return.

3. Store Credit & Exchanges

All approved voluntary change-of-mind returns are issued as Alohra store credit, except where applicable law requires a different remedy.

Once your return has been received, inspected and approved:

• Your store credit will be applied to the customer account associated with your original order.

• You will receive an email confirmation once your credit has been issued.

• Your available credit can be selected as a payment option at checkout when signed into your account.

• Store credit is calculated using the amount actually paid for the approved returned items, after applicable discounts.

• Store credit may be used towards any future eligible purchase.

Need Another Size or Style?

If you would like to exchange an item for another size, colour or style, we recommend placing a new order using your available store credit once your return has been processed.

We do not reserve replacement stock while returns are in transit, and direct exchanges are not guaranteed.

Original shipping charges and optional delivery services are not included in voluntary change-of-mind store credits, unless otherwise required by law.

4. Sale, Clearance & Non-Returnable Items

Please carefully review the following conditions before purchasing discounted items.

Full-Priced Items Purchased With a Discount Code

Products originally listed at their full retail price prior to any manual or automatic discount code being applied remain eligible for a change-of-mind return, provided they meet all other requirements outlined in this policy.

This includes eligible full-priced items discounted through:

• Manual discount codes entered at checkout.

• Automatically applied discount codes or checkout promotions.

• Other promotional codes applied to an otherwise full-priced product.

The approved store credit will reflect the actual discounted amount paid for the returned item.

Sale & Clearance Items — Final Sale

Any product that has already been marked down from its original full retail price before an additional manual or automatic discount code is applied is considered Final Sale and is not eligible for a voluntary change-of-mind return.

This includes:

• Products displaying a reduced or sale price on our website.

• Clearance and permanently marked-down products.

• Items advertised or labelled as Final Sale.

• Products with an existing markdown before any further discount code or checkout promotion is applied.

IMPORTANT: Applying an additional discount code to an already reduced item does not change its Final Sale status.

Other Non-Returnable Items

The following are also excluded from voluntary change-of-mind returns:

• Gift cards.

• Items that fail our return eligibility or hygiene requirements.

• Items expressly identified as non-returnable before purchase, where permitted by law.

Please note: Final Sale and other change-of-mind exclusions do not affect your rights under Australian Consumer Law or other applicable consumer protection legislation. Additional statutory cancellation rights may apply to international orders, including eligible UK and EU purchases.

5. Return Shipping

Return postage for voluntary change-of-mind returns is the responsibility of the customer.

• We strongly recommend using a tracked postal or courier service.

• Please retain your tracking number and lodgement receipt until your return is finalised.

• Each item must be securely packed in its correct original Alohra product bag, with appropriate protective outer packaging.

• Returns must be addressed to the location provided in your return instructions.

• Please do not send unregistered or unauthorised returns without first contacting our team.

Alohra cannot process voluntary returns that do not reach our warehouse. If your return is lost in transit, please contact your shipping provider using your tracking information.

For international returns, customers are responsible for return postage and applicable return-shipment arrangements, except where required otherwise by law.

6. Rejected Returns & Failed Hygiene Inspections

Every returned item undergoes a quality and hygiene inspection before store credit is issued.

If an item does not meet our change-of-mind return requirements, the return for that item will be rejected and no store credit will be issued.

Common reasons for rejection include:

• Stained or soiled swimwear, including contamination of the crotch area or hygiene seal.

• Removed, damaged, repositioned or tampered hygiene seals.

• Signs of washing, wearing, use or damage.

• Makeup, fake tan, perfume, deodorant, pet hair or other contamination.

• Missing tags, incorrect product bags or missing original components.

• Items that do not match the approved return request.

What Happens If Your Return Is Rejected?

Our team will contact you by email to explain the inspection outcome.

You will be provided with the following options:

OPTION 1 — HAVE THE ITEM RETURNED TO YOU

You may arrange for the rejected item to be shipped back to your nominated address at your expense.

• Australian return-to-customer shipping: $10.00 AUD

• International return-to-customer shipping: Quoted at the applicable postage cost.

Return shipping must be arranged and paid for before the item is dispatched.

OPTION 2 — AUTHORISE DISPOSAL

You may provide written authorisation for Alohra to dispose of the rejected item at no additional charge.

By selecting this option, you confirm that you no longer wish to have the rejected item returned to you and authorise its disposal.

Rejected items cannot be held for inclusion with future purchases or combined with new orders.

Our warehouse does not offer customer collection as a standard return service.

Unclaimed Rejected Returns

If we do not receive instructions regarding your rejected item, we will issue written notice identifying the goods, available return arrangements, any applicable charges and the relevant deadline.

We intend to allow at least 21 calendar days from that notice for the matter to be resolved.

Items remaining unclaimed after the notice period may be disposed of where legally permitted and only after any required uncollected-goods procedures have been completed.

Where applicable law requires additional notice, collection arrangements or a different process, those requirements will apply.

If you disagree with an inspection outcome, please contact our team promptly so your concerns can be reviewed before any disposal action.

Partially Approved Returns

If your return contains multiple items, each item will be inspected individually.

Where some items pass inspection and others are rejected, store credit will be issued for the approved items only.

Any rejected items will follow the process outlined above.

7. Faulty, Damaged or Incorrect Items

Every Alohra product is intended to meet our quality standards.

If you believe your item is faulty, damaged, incorrectly supplied or not as described, please contact admin@alohra.com.au with your order number, a description of the issue and clear photographs where possible.

Please contact us as soon as reasonably practical after discovering the issue so we can assist.

Faulty-product claims are assessed separately from voluntary change-of-mind returns.

Under Australian Consumer Law, you may be entitled to a repair, replacement or refund depending on the nature of the problem. For a major failure, you may be entitled to choose a refund or replacement.

Our standard 14-day return window, original packaging conditions, hygiene requirements, Final Sale exclusions and store-credit-only policy do not override applicable statutory consumer guarantees.

Where a product fails to meet applicable consumer guarantees, reasonable return shipping costs will be reimbursed as required by law.

Please contact our team before returning a potentially faulty or incorrectly supplied item so we can provide appropriate instructions.

8. Order Changes & Cancellations

We begin processing orders as quickly as possible to minimise dispatch delays.

Once an order has been placed, we cannot guarantee cancellations, changes to products, sizes, colours or delivery details before dispatch.

If you require assistance, please email admin@alohra.com.au immediately with your order number.

Where a voluntary cancellation is accepted, we may offer store credit. We are not obliged to approve change-of-mind cancellations except where required by applicable law.

This does not limit any statutory cancellation, refund or other rights you may have.

Pre-Orders

Pre-order items are purchased before stock becomes available for immediate dispatch.

Estimated dispatch dates are provided as a guide and may change due to manufacturing, freight or other unforeseen delays.

If an expected dispatch date changes, we will communicate relevant updates where practical.

If we are unable to supply an item within the agreed or otherwise legally required timeframe, we will provide the remedy required by applicable consumer law, which may include a refund.

Once delivered, eligible pre-order products follow our usual change-of-mind return conditions, subject to applicable statutory rights.

9. Returned-to-Sender & Undeliverable Parcels

Customers are responsible for ensuring all delivery information provided at checkout is accurate and complete.

If a parcel is returned to Alohra due to circumstances attributable to the customer, a $15.00 AUD Return-to-Sender fee will apply to cover return freight and handling costs.

This includes, but is not limited to:

• Incorrect or incomplete delivery addresses provided at checkout.

• Failure to collect a parcel from a Post Office, collection point or courier depot within the specified collection period.

• Parcels refused by the recipient without an applicable statutory entitlement to reject delivery.

• Other unsuccessful deliveries resulting from inaccurate customer-provided information or failure to complete required delivery or collection arrangements.

What Happens When Your Parcel Is Returned?

Once the parcel has been physically received by our warehouse, our team will review the return and advise you of the available options.

Where a voluntary store credit is approved, the $15.00 AUD Return-to-Sender fee will be deducted from the credit issued.

If you would prefer your order to be redelivered, the Return-to-Sender fee and applicable new shipping charges may need to be paid before your parcel is dispatched again.

Returned-to-sender parcels do not automatically qualify for a refund or store credit.

Important Information

The Return-to-Sender fee applies only where the unsuccessful delivery is attributable to the customer, where the charge is reasonable and permitted by applicable law.

If a parcel is returned due to an error by Alohra or our delivery provider, the fee will not apply.

Any statutory refund, cancellation or delivery rights remain unaffected. The fee will not be deducted where doing so would be inconsistent with applicable consumer law.

10. International Orders & Statutory Cancellation Rights

Alohra ships internationally, and additional consumer protections may apply depending on your country of residence.

United Kingdom & European Union

Where applicable, UK and EU consumers have a statutory right to cancel eligible online purchases without giving a reason within 14 days of receiving their goods.

To exercise this right, notify us by email at admin@alohra.com.au, clearly stating your intention to cancel and including your order number.

You will generally have a further 14 days after notifying us to return eligible goods.

Eligible statutory cancellations will be refunded to the original payment method, including standard outward delivery charges where legally required.

Customers are responsible for return postage where permitted by law and where this responsibility was appropriately disclosed before purchase.

Certain exceptions apply, including qualifying sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Where legally permitted, a deduction may apply for handling that reduces the value of returned goods beyond what is necessary to establish their nature, characteristics and functioning.

Statutory cancellation rights may also apply to discounted and sale items. Our Final Sale exclusions, 7-day voluntary return-posting deadline and store-credit-only policy do not override those rights.

Other International Destinations

For customers outside Australia, the return arrangements outlined in this policy apply subject to mandatory consumer protections in your jurisdiction.

Nothing in this policy limits rights that cannot legally be excluded.

11. How To Start Your Return

Ready to begin?

STEP 1 — OPEN THE RETURN PORTAL

Access our returns portal using the link below and sign in with the email address associated with your order.

STEP 2 — SELECT YOUR ITEMS

Choose the eligible item or items you would like to return and submit your request within 14 days of delivery.

STEP 3 — PREPARE YOUR RETURN

Once authorised, ensure every item meets our return conditions and is packaged in its correct original Alohra product bag.

STEP 4 — SEND YOUR PARCEL

Lodge your parcel within 7 calendar days of authorisation using a tracked postal or courier service. Keep your tracking details until your return is finalised.

STEP 5 — INSPECTION & STORE CREDIT

Once received, our warehouse team will inspect each item to confirm eligibility.

We aim to inspect and process eligible returns within 5 business days of their arrival at our warehouse. Processing may take longer during major promotions or other high-volume periods.

Once your return is approved, your store credit will be applied to your customer account and you will receive an email confirmation.

START YOUR RETURN

CLICK HERE TO START YOUR RETURN

If you experience any issues accessing the portal, have an older customer account or require further assistance, please contact admin@alohra.com.au.

Fit & Product Expectations

At ALOHRA, every product is thoughtfully designed with a focus on quality, comfort, fit and functionality. We stand behind the design, construction and advertised features of our collections. However, we recognise that every body is different, and individual experiences with fit, comfort, support and overall appearance will naturally vary.

Understanding Individual Fit & Preferences

Fit and comfort are subjective and can be influenced by individual body shape, proportions, sizing, personal preferences and expectations.

Our products are designed to deliver specific features and benefits, but the way those features are experienced may differ from person to person.

For example:

• Swimwear Lift & Support: Our swimwear incorporates design features intended to enhance lift, shaping and support. However, individual bust shape, size, proportions and personal support requirements can influence how a particular style fits and performs. The level of lift or support one customer considers ideal may differ from another's.

• Coverage & Silhouette: Perceptions of coverage, shaping, compression and overall appearance vary between individuals. A style that offers a preferred fit for one customer may not suit another customer's personal preferences.

• Apparel & Loungewear: Garment length, drape, looseness, structure and comfort can vary depending on individual proportions, styling preferences and the intended design of each garment.

• Sizing Recommendations: Our size guides, model references and fit recommendations are provided to assist customers in selecting an appropriate size. They are guides rather than guarantees of an identical fit or appearance for every individual.

Personal Expectations vs Product Faults

A product not meeting an individual's preferred fit, aesthetic or level of comfort does not automatically mean that the item is faulty, incorrectly described or fails to meet applicable consumer guarantees.

Where a product otherwise meets its advertised description, intended purpose and applicable consumer guarantees, dissatisfaction arising solely from personal preferences is generally considered a change-of-mind or fit-related return.

Examples may include:

• Preferring more or less lift, shaping, compression or support than a particular design provides.

• Finding a garment more revealing, fitted, relaxed or structured than personally preferred, where this is consistent with the product's description.

• Disliking how a particular style looks or feels on an individual's body.

• Preferring an alternative design, silhouette, coverage level or garment style.

• Finding that a correctly described and otherwise compliant product does not meet an individual's personal styling expectations.

These circumstances do not, on their own, establish an entitlement to a refund under Australian Consumer Law.

Eligible returns arising from personal fit preferences or change of mind are processed in accordance with our standard 14-day store-credit returns policy, including all applicable eligibility, hygiene and return-condition requirements.

Product Descriptions & Performance

We take care to accurately describe our products, including their design features, materials, intended fit and functionality.

References to lift, support, shaping, enhancement, comfort or other product benefits describe the intended characteristics and performance of the relevant designs.

Unless expressly stated, these descriptions do not represent a guarantee that every customer will experience an identical result or that a particular style will satisfy every individual's subjective preferences.

Customers are encouraged to review product descriptions, sizing information, model references and available fit guidance before purchasing to select the most suitable design for their individual needs.

Your Rights Under Australian Consumer Law

Nothing in this section or our Returns Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable consumer protection legislation.

If a product is faulty, does not match its description, is not reasonably fit for a purpose covered by a consumer guarantee, or otherwise fails to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund or other remedy as required by law.

Our store-credit-only policy applies to eligible voluntary returns and does not limit any statutory entitlement to a refund or other remedy.

We assess concerns regarding product faults, advertised performance and consumer guarantees in accordance with applicable law, taking into account the nature of the concern and the relevant product representations.

By purchasing from ALOHRA, customers acknowledge that individual fit and personal preferences may vary and that eligible change-of-mind returns are subject to our published Returns Policy. This acknowledgment does not affect statutory consumer rights.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under Australian Consumer Law or other applicable consumer protection legislation.

Our voluntary change-of-mind returns policy operates in addition to those rights.

Questions? We're here to help.

Email: admin@alohra.com.au

Last updated: 10 November 2026