TERMS OF SERVICE

Last updated: 23 August 2026

Welcome to Alohra. These Terms of Service (“Terms”) govern your use of the Alohra website and your purchase of products from us.

Throughout these Terms, “Alohra”, “we”, “us” and “our” refer to Alohra. “You” and “your” refer to any person accessing our website or purchasing products from us.

By visiting our website, creating an account, placing an order or otherwise using our services, you agree to these Terms.

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

1. ONLINE STORE TERMS

By using our website, you confirm that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malicious code or any other material that may interfere with the operation or security of our website.

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse or breach of these Terms.

2. PRODUCTS

We make every reasonable effort to display our products, colours, prints, materials and details as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and photography.

For printed fabrics, placement of a print or pattern may vary between individual garments. These variations are not generally considered faults.

Product availability is subject to change without notice.

We may modify, discontinue or limit quantities of products at any time.

3. SIZING & FIT

Sizing and fit information provided on our website is intended as a guide.

Fit can vary depending on body shape, personal preference and individual product design. Customers are responsible for reviewing the relevant size guide and product information before purchasing.

Where you are unsure about sizing, we encourage you to contact our customer service team before placing your order.

Your rights under the Australian Consumer Law in relation to faulty or incorrectly described products are not affected by this section.

4. PRICING

All prices displayed on our website are shown in the currency selected or applicable to your location.

Prices may change at any time without notice.

The price charged will be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors.

Promotional offers, discount codes and sale pricing may be subject to additional conditions and may be changed or withdrawn at any time before an order is placed.

Unless otherwise stated, promotional offers cannot be combined.

5. ORDERS

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• incorrect pricing or product information has been displayed;

• payment cannot be authorised;

• we reasonably suspect fraudulent activity;

• an order appears to have been placed for unauthorised resale; or

• an error has occurred in our website or inventory system.

If we cancel an order after payment has been received, we will refund the relevant amount to your original payment method.

6. PAYMENT

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their separate terms and privacy practices may apply.

7. SHIPPING & DELIVERY

Shipping options, estimated delivery timeframes and applicable charges are displayed at checkout or on our Shipping page.

Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control, including postal or courier delays, customs processing, severe weather and peak trading periods.

Where permitted by law, we are not responsible for delays caused solely by third-party carriers or circumstances outside our reasonable control.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Customers are responsible for providing accurate and complete delivery information.

If an order is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order is resent.

8. INTERNATIONAL ORDERS

International customers are responsible for reviewing the shipping, customs and import information applicable to their destination before purchasing.

Any duties, taxes or import charges will be handled as described on our website or during checkout.

International delivery timeframes may be affected by customs processing and local delivery services.

9. RETURNS & EXCHANGES

Returns are subject to the Returns Policy displayed on our website at the time of purchase, which forms part of these Terms.

Change-of-mind returns may be subject to eligibility requirements, return periods, hygiene requirements and exclusions specified in our Returns Policy.

For hygiene reasons, swimwear returned for change of mind must meet the conditions specified in our Returns Policy, including any requirements relating to hygiene seals.

Sale or promotional items may have different change-of-mind return conditions where clearly disclosed before purchase.

Nothing in our Returns Policy or these Terms excludes or limits your rights under the Australian Consumer Law.

10. FAULTY PRODUCTS & AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where you believe an item is faulty, damaged or incorrectly supplied, please contact us with your order details and photographs where appropriate so that we can assess the issue.

Our change-of-mind return conditions do not limit your statutory consumer rights.

11. PROMOTIONS & DISCOUNT CODES

Promotional codes must be entered at checkout before an order is completed unless otherwise stated.

Discounts generally cannot be applied retrospectively to completed orders.

Promotions may:

• have specified start and end dates;

• apply only to selected products;

• require a minimum purchase;

• exclude sale items;

• be limited to one use per customer; or

• be subject to other conditions disclosed with the promotion.

We reserve the right to cancel or refuse promotional discounts where we reasonably believe a promotion has been misused or applied contrary to its stated conditions.

12. GIFT CARDS & STORE CREDIT

Gift cards and store credits may only be used in accordance with the conditions provided when they are issued.

Gift cards are subject to applicable Australian laws concerning expiry periods and consumer rights.

Store credit issued as part of a voluntary change-of-mind return may be subject to separate conditions disclosed in our Returns Policy.

13. PRE-ORDERS

Products identified as pre-order items are expected to ship within the estimated timeframe displayed on the relevant product page.

Pre-order dates are estimates and may change due to manufacturing, freight or other circumstances outside our reasonable control.

If there is a significant delay, we will provide information regarding available options where required.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the Alohra website is owned by or licensed to Alohra, including:

• photographs;

• videos;

• graphics;

• logos;

• trademarks;

• product designs;

• product names;

• website design;

• written content; and

• other creative material.

You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without prior written permission, except as permitted by law.

15. USER CONTENT & REVIEWS

If you submit a product review, photograph, video, comment or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, defamatory, misleading, abusive, infringing or otherwise inappropriate.

Where you expressly grant us permission to use user-generated content for marketing or promotional purposes, that use will be governed by the permission or licence provided at that time.

16. ACCURACY OF INFORMATION

We endeavour to ensure information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping or other matters.

We may correct errors and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate and provide any remedies required by applicable law.

17. THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrations with third-party websites, platforms and services.

These third parties operate independently of Alohra and may have their own terms, policies and privacy practices.

We are not responsible for third-party websites or services except to the extent required by law.

18. WEBSITE AVAILABILITY

We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, security, updates or circumstances outside our reasonable control.

19. PROHIBITED USES

You must not use our website:

• for unlawful purposes;

• to infringe intellectual property rights;

• to submit false or misleading information;

• to distribute malware or malicious code;

• to collect information about others unlawfully;

• to interfere with website security or functionality;

• to attempt unauthorised access to our systems; or

• for fraudulent or abusive activity.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Alohra will not be liable for indirect or consequential losses arising from your use of our website or products where such liability may lawfully be excluded.

Where our liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

21. PRIVACY

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

By using our website, you acknowledge that your information may be processed as described in our Privacy Policy.

22. ELECTRONIC COMMUNICATIONS

When you provide your contact details, we may send transactional communications relating to your orders, account, deliveries or customer service enquiries.

Marketing communications will be sent in accordance with applicable laws and your marketing preferences. You may unsubscribe from marketing communications using the unsubscribe functionality provided.

23. FRAUD & SECURITY

We may undertake reasonable fraud-prevention and security checks before accepting or dispatching an order.

Where an order is identified as potentially fraudulent, we may request additional information or cancel the transaction.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Any updated Terms will apply from the date they are published on our website and will not retrospectively alter rights and obligations relating to orders already completed, except where required by law.

We encourage you to review these Terms periodically.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

26. GOVERNING LAW

These Terms are governed by the laws applicable in New South Wales, Australia.

You and Alohra submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts, subject to any consumer rights or jurisdictional protections that cannot lawfully be excluded.

27. CONTACT US

If you have questions about these Terms, an order or your consumer rights, please contact Alohra through the contact details provided on our website.

Alohra
New South Wales, Australia