All advertised dispatch times, shipping timeframes and estimated delivery dates are provided as estimates only and are not guaranteed.

Our standard warehouse processing time is approximately 1–3 business days. However, dispatch and delivery timeframes may vary depending on order volumes, product availability, shipping destinations and circumstances outside our reasonable control.

During periods of increased demand — including Black Friday, Cyber Monday, Christmas, Boxing Day, major promotional events, collection launches and seasonal sales — processing and delivery times may be extended.

Understanding Dispatch & Delivery

• Order Processing: Time for our warehouse to verify, pick, quality check, pack and prepare your order.
• Dispatch: The point at which your parcel is handed to the shipping provider.
• Shipping / Transit Time: Estimated period for the carrier to deliver after dispatch.
• Express Shipping: An expedited delivery service applied after dispatch — does not provide priority warehouse processing or guarantee immediate dispatch.

All estimates are in business days, excluding weekends and public holidays. We strongly recommend allowing additional time for holidays, special occasions or time-sensitive events. Express Shipping does not guarantee delivery by a specific date unless expressly confirmed by Alohra.

Alohra offers international shipping worldwide. All orders are dispatched from Australia.

Complimentary International Express Shipping is available on orders over $300 AUD (or equivalent in your checkout currency).

The free shipping threshold is calculated on merchandise subtotal after discounts, excluding shipping charges. Express delivery estimates commence from dispatch and do not include warehouse processing time. Remote destinations may require additional transit time.

International Shipping Providers

Alohra reserves the right to use an alternative provider offering a comparable service where operational circumstances require.

Applicable import duties, customs duties and taxes are included in our pricing or collected at checkout. Customers are not required to pay additional standard import duties or taxes upon delivery.

International Customs Processing

• Customs clearance is managed by relevant authorities and shipping providers
• Additional processing time may be required for customs inspections
• Customers may be required to provide information to complete clearance
• Delays caused by customs inspections are outside Alohra's direct control
• Any unexpected request for payment of import duties should be referred to our team before payment is made

Our duties-inclusive service covers applicable standard import duties and taxes. It does not include exceptional carrier storage, redelivery or administration charges from customer-attributable circumstances.

All Australian orders are dispatched from our warehouse in New South Wales.

Australian Shipping Rates

Bulky or oversized items (beach carts, umbrellas, cabanas and other large products) are excluded from fixed Express Shipping rates. Charges for these are calculated separately based on dimensions, weight and delivery location.

Australian Delivery Estimates (from dispatch)

Regional, rural and remote locations may experience extended delivery times. Express Shipping does not guarantee next-business-day delivery.

Our standard warehouse processing time is approximately 1–3 business days, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays commence processing the next business day.

Our Fulfilment Process Includes

• Order and payment verification
• Picking and checking products
• Quality control inspections
• Carefully packing and securing each item
• Preparing shipping labels and documentation
• Transferring to the nominated carrier

Extended Processing During Peak Periods

Processing may take longer during:

• Black Friday and Cyber Monday
• Christmas and Boxing Day
• End-of-season and clearance sales
• Flash sales and limited-time promotions
• New collection launches
• Major marketing campaigns
• Public holidays and warehouse closures

We recommend allowing additional time when ordering during promotional events or the holiday season.

Express Shipping and priority dispatch are separate services and should not be considered interchangeable.

Selecting Express Shipping purchases an expedited delivery service from the carrier after dispatch. It does not mean:

• Immediate warehouse processing
• Same-day or next-day dispatch
• Priority handling ahead of other orders
• Guaranteed delivery by a specific date
• Exemption from standard processing or quality control

An order placed with Express Shipping may still require our standard warehouse processing period before being handed to the courier.

Express shipping charges are not automatically refundable solely because warehouse processing takes longer than estimated, provided the agreed shipping service is supplied and consumer-law obligations are met.

Customers requiring an order for a particular date are encouraged to contact our team before purchasing. We cannot guarantee expedited processing requests.

Once your order is prepared for dispatch, a shipping confirmation email will be sent to the address provided at checkout. This generally includes:

• Your order reference
• Your parcel tracking number
• A tracking link for the relevant shipping provider

Please allow up to 24 hours for tracking information to become active. Tracking may occasionally remain unchanged while a parcel moves between courier facilities.

Monitor your tracking regularly for delivery updates, attempted deliveries and collection notifications.

If you have not received your shipping confirmation, please check your junk or spam folder before contacting our team.

Customers are responsible for providing complete and accurate delivery information at checkout. Please ensure the following are correct before confirming your order:

• Full recipient name
• Street address and applicable unit/apartment number
• Suburb, city, state and postcode
• Country of delivery
• Contact telephone number
• Email address

Incorrect or incomplete information may result in delays, failed delivery, additional charges or the parcel being returned to our warehouse.

Address Changes

Contact our team immediately if you have entered an incorrect address. We will attempt to accommodate changes where operationally possible, but cannot guarantee amendments once processing has begun or the order has been dispatched. Address changes after dispatch are subject to carrier policies and may incur redirection fees. Where delivery fails due to customer-provided incorrect information, Return to Sender conditions apply.

Delivery procedures vary by shipping provider, service and destination. Some orders may be delivered via authority-to-leave or safe-drop; others may require a signature or collection.

Authority to Leave

Where available and authorised, a courier may leave the parcel at a suitable location. We recommend selecting an address where someone is available to receive the parcel if unattended delivery is unsuitable.

Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may:

• Attempt redelivery
• Leave a delivery notification
• Redirect to a local post office, depot or collection point
• Provide instructions for redelivery or collection

Customers are responsible for reviewing courier notifications and collecting parcels within the holding period. Additional redelivery or collection charges may apply. Unclaimed parcels may be returned to Alohra and Return to Sender conditions will apply.

Australian PO Boxes and parcel lockers may be accepted for eligible small-parcel or satchel deliveries. Larger parcels, bulky products and orders requiring courier services that don't support PO Box delivery must use a residential or business address.

International PO Box deliveries may be unavailable for certain providers or express services.

If your address cannot be serviced by the nominated carrier, our team may contact you for an alternative. Dispatch may be delayed until suitable delivery information is received.

If you wish to request an address change, product amendment or cancellation, please contact our team as soon as possible.

Please note:

• Orders may begin processing shortly after payment
• We cannot guarantee changes once an order has been placed
• Orders already packed or allocated for dispatch may not be eligible for modification
• Once dispatched, orders cannot ordinarily be cancelled or amended through our warehouse
• Address redirections after dispatch are subject to carrier approval and may incur additional charges

Submitting a request by email does not automatically pause, cancel or modify an order. Do not assume an amendment has been completed unless confirmed by our team.

Where an order cannot be cancelled before dispatch, our Returns & Refunds Policy applies following delivery, subject to consumer rights.

Selected Alohra products may be offered for pre-order with an estimated future dispatch date. Where applicable, the estimated timeframe is communicated on the product page.

Pre-order dates are estimates and may change due to manufacturing schedules, supplier delays, international freight, customs processing or quality control.

Orders Containing Pre-Order Items

Where an order contains both available and pre-order items, the entire order may be held until all items are available. Customers wishing to receive in-stock items sooner may contact our team to enquire about split shipping — additional charges may apply.

Where a significant delay affects a pre-order, Alohra will communicate updates and provide appropriate options in accordance with applicable consumer law.

In certain circumstances, Alohra may dispatch an order in multiple shipments due to availability, warehouse requirements, parcel dimensions or courier restrictions.

Where split shipping is arranged by Alohra for operational reasons, customers will not ordinarily incur additional charges beyond those agreed at checkout.

If a customer requests separate deliveries, multiple addresses or a split for personal convenience, additional fees may apply — these will be communicated before confirmation.

Separate tracking information will be provided where available. Parcels dispatched separately may arrive on different dates.

Occasional delays may occur during warehouse processing or carrier transit. Potential causes include:

• Increased order volumes during promotional periods
• Public holidays and seasonal demand
• Incorrect or incomplete delivery information
• Payment verification requirements
• Product availability or quality control
• Courier network congestion
• Weather events and natural disasters
• Transport disruptions
• Customs inspections and border processing
• Remote delivery locations
• Other circumstances outside Alohra's control

Estimated delivery dates are indicative and may change. A parcel arriving after an estimated date does not automatically mean the shipping service was not provided. Where an order cannot be supplied within an agreed or reasonable timeframe, or a delay gives rise to a statutory remedy, Alohra will assess and provide an appropriate resolution.

Time-Sensitive Purchases

Customers purchasing for holidays, weddings, birthdays or other events should allow sufficient time for processing and shipping. Alohra cannot guarantee delivery before a specific event unless expressly agreed.

If your parcel hasn't arrived within the estimated timeframe, please review your tracking information. If tracking shows a significant delay or extended period without movement, contact our team with your order number and tracking details.

Our team may initiate a carrier investigation — this may require additional time depending on the provider.

If Tracking Shows Delivered But You Cannot Find Your Parcel

• Check safe-drop locations around your property
• Check building reception or parcel collection areas
• Check whether another household member accepted delivery
• Review any delivery photos or notifications from the carrier

If still missing, contact Alohra and we will assist with investigation.

A carrier's "delivered" status does not automatically determine responsibility or exclude consumer rights. Where a parcel is confirmed lost, incorrectly delivered or not supplied as required, Alohra will provide an appropriate remedy in accordance with applicable consumer law.

Customers are responsible for providing accurate shipping information and making reasonable arrangements to receive orders.

Common Reasons for Returned Shipments

• Incorrect or incomplete shipping addresses
• Failure to collect from a designated collection point
• Repeated unsuccessful delivery attempts
• Refusal to accept delivery
• Failure to respond to courier notifications
• Unsuccessful customer-requested redirections

Redelivery of Returned Orders

• The $15.00 AUD fee must be settled
• A new shipping charge will apply
• Customer must confirm complete and accurate address
• Subject to standard processing and shipping timeframes
• Original promotional rates are not guaranteed

Important: Refusing delivery or allowing a return to sender does not constitute an approved return or cancellation. Our Returns & Refunds Policy applies, including all eligibility and condition requirements. Fees will not apply where the return is attributable to Alohra's error.

Original shipping fees relate to the delivery service selected and provided for the initial order.

For eligible change-of-mind returns, original shipping charges are generally non-refundable once the agreed shipping service has been provided.

Customers are responsible for arranging and paying return postage for voluntary returns. Alohra does not provide prepaid return labels for standard change-of-mind returns unless expressly agreed.

All returned items must meet the eligibility and condition requirements in our Returns & Refunds Policy.

Consumer Guarantees

Where a product fails to meet an applicable consumer guarantee, the customer's entitlement to a remedy — including reimbursement of relevant costs — will be determined in accordance with applicable consumer law. Standard customer-funded return postage conditions do not override statutory rights for faulty or incorrectly described products.

International orders may be subject to customs inspections, security screening or import verification. These processes are administered by destination-country authorities and may affect delivery timeframes.

Customers may occasionally be required to provide additional information for customs clearance.

Please note:

• Customs processing times are outside Alohra's direct control
• Delays may occur if customs require further inspection or documentation
• Local import restrictions may affect certain products or destinations
• Customers must provide information reasonably required to complete customs clearance
• Failure to complete required procedures may result in delays or the shipment being returned

All applicable standard import duties and taxes are included in Alohra's international pricing. If you receive an unexpected request for payment of import duties or taxes, contact our team before proceeding.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable consumer protection legislation.

Alohra remains responsible for meeting its legal obligations regarding the supply and delivery of purchased goods.

Where an order is not delivered within an agreed or reasonable timeframe, is lost in transit, or otherwise gives rise to a statutory remedy, the circumstances will be assessed and an appropriate resolution provided in accordance with applicable law.

Our shipping estimates, processing procedures, carrier arrangements and return-to-sender conditions do not override statutory consumer rights.

For assistance with your order, delivery or shipping enquiries, please contact our customer care team.

Email: admin@alohra.com.au

Please include your order number and a brief description of your enquiry so our team can assist you efficiently.

We aim to respond within 48 business hours. Response times may be extended during peak trading periods.

Thank you for choosing Alohra. We appreciate your support and look forward to delivering your order.